Return & Refund Policy

At Millet Crown, customer satisfaction is our top priority. We take great care to deliver high-quality, organic millet products. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

Returns are accepted only under the following conditions:

• The product received is damaged, defective, or incorrect

• The item is unused, unopened, and in its original packaging

• The return request is raised within 48 hours of delivery

Due to the nature of food products, opened or used items are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or partially used food products

• Perishable items

• Products damaged due to improper handling after delivery

3. Return Process

To initiate a return:

• Contact our customer support through the Contact Us page

• Provide your order number and clear images of the product

• Our team will review your request and guide you through the next steps

4. Refund Policy

• Once the returned product is received and inspected, refunds will be processed

• Approved refunds will be credited to the original payment method

• Refunds may take 5–7 business days, depending on your bank or payment provider

5. Replacement Policy

In case of damaged or incorrect products, we may offer a replacement instead of a refund, subject to product availability.

6. Cancellation Policy

• Orders can be canceled only before they are shipped

• Once shipped, cancellation requests will not be accepted

7. Shipping Charges

• Shipping charges are non-refundable unless the return is due to an error from Millet Crown

• Return shipping costs may be borne by the customer unless otherwise specified

8. Changes to This Policy

Millet Crown reserves the right to modify this Return & Refund Policy at any time without prior notice.

9. Contact Us

For any return, refund, or cancellation-related queries, please reach out through our Contact Us page.